<p><b> Newland NPT </b> is a global leader in digital payment solutions, providing innovative and secure POS systems and smart devices used in over 120 countries worldwide. Our mission is to support businesses with cutting-edge payment technologies and services that make digital transactions simple and reliable. </p><p> To know more about us visit: </p><p></p><p></p><p> We are looking for a proactive and detail-oriented <b> Sales Administration Specialist </b> to support the French and Belgian markets. Based in <b> Madrid, </b> this role will play a key part in ensuring smooth order processing, customer communication, invoicing management, and overdue receivables follow-up. </p><p></p><p> You will act as the main point of contact between Newland and customers throughout the entire order lifecycle — from customer account creation to product delivery and after-sales administrative support. This position is essential to strengthen our operational processes, improve delivery performance, and support healthy cash flow management. </p><p></p><p><b> What you’ll do: </b></p><ul><li> Monitor production planning and communicate delivery timelines internally and externally. </li><li> Create and manage customer and supplier accounts. </li><li> Collect and provide all documentation required for customer account setup. </li><li> Enter and manage customer orders within internal systems. </li><li> Prepare and send proforma invoices. </li><li> Maintain and monitor dashboards related to delivery dates and SLA performance. </li><li> Inform customers about delivery schedules and shipment status. </li><li> Send packing lists and DHL tracking information. </li><li> Issue and send invoices to customers. </li><li> Monitor outstanding receivables and support escalation processes for overdue payments. </li><li> Manage discounts, credit notes, and customer administrative requests. </li><li> Track stock levels at Spain warehouse. </li><li> Monitor RMA returns and repair processes through the Newland portal. </li><li> Coordinate with internal teams to ensure process compliance and operational efficiency. </li><li> Handle customer claims, disputes, and litigation cases. </li><li> Participate in weekly operational reviews to ensure all collaborators follow established processes. </li></ul><p></p><p><b> Requirements: </b></p><p> Education & Experience: </p><ul><li> Previous experience in sales administration, order management, customer service, or a similar administrative role. </li><li> Experience working in an international environment is a plus. </li><li> Knowledge of invoicing and receivables management processes. </li><li> Experience with ERP and CRM systems is advantageous. </li></ul><p></p><p><b> Skills & Competencies: </b></p><ul><li> Fluent in French, English & Spanish. </li><li> Excellent interpersonal and communication skills. </li><li> Strong organizational skills with exceptional attention to detail. </li><li> Ability to manage multiple priorities in a fast-paced environment. </li><li> Problem-solving mindset and customer-oriented attitude. </li><li> Strong coordination and follow-up capabilities. </li></ul><p></p><p><b> Knowledge Areas: </b></p><ul><li> Accounting and financial administration. </li><li> Customer relationship management (CRM / e-CRM). </li><li> Supply chain and procurement processes. </li><li> Commercial law and customs regulations. </li><li> Statistical analysis and reporting. </li><li> Stock management and logistics coordination. </li></ul><p></p><p><b> Why Join Us: </b></p><ul><li> Work with a global and innovative company shaping the future of digital payments. </li><li> Join an international and collaborative environment. </li><li> Opportunity to contribute directly to operational excellence and customer satisfaction. </li><li> Career growth and professional development opportunities within a fast-growing technology company. </li></ul><p></p>