Job Title:
Senior M365&VIVA Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Description M365 Apps
Introduction
Customer Engineers provide technical leadership for customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best : Customer Engineers provide multiple services to our Enterprise customers to increase systems availability, resolve important issues, and improve the health of our customers' environments.
We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong, we provide rapid on-site expertise to resolve important situations.
Requirements
Fluent Spanish
Proficient in English
Handle customer important issues and work in difficult situations
Technical Expertise with VIVA
Technical Expertise Required 5+ yearsofOffice 2016/M365 Apps related experience covering the following:
Good understanding in on-premises Office LTSC Versions/M365 Apps and Architecture for Windows
Basic understanding in on-premises LTSC Versions/M365 Apps for Mac
Deep in environment specific scenarios with third party Add-Ins and VBA Macros
Profound Knowledge:
Deployment and Configuration
Licensing of perpetual and subscription versions and activation
Maintenance within fixed and modern lifecycle policy
Focus areas:
Local group policies
Cloud policies
Cloud Update
Desktop apps
Tool-based Office 3rd level troubleshooting: installation, modification, sign-in, activation, licensing update, reliability, performance
Tool-based Outlook 3rd level troubleshooting: network, connectivity, reliability
Further Knowledge:
M365 Apps Admin Center capabilities
M365 Apps deployment options (GPO/MECM/Intune/Autopilot)
Cloud apps, Integrated apps, Enterprise apps
Office for the web apps (Word, Excel, PowerPoint, Outlook)
Experience in migration projects
On-premises to on-premises: Office LTSC 2016/2019 to Office LTSC 2021/2024
On-premises to evergreen: Office LTSC to M365 Apps for Enterprise
Migrate from MSI-based to C2R-based installations
Migrate patch management from on-prem to Cloud Update
Migrate configuration management from on-prem to cloud (Cloud Policy/Intune)
Location:
ESP Work-at-Home
Language Requirements:
Time Type:
Full time
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