As a valued member of our Jet2holidays Ibiza Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
What do we offer you?
* Part Time (20 hours per week) contract
* Fully paid training and IT equipment provided
* Monthly 1-to-1 meetings with your Team Leader
* Career growth across Jet2.com & Jet2holidays
* 23 days holiday entitlement per year
* Weekly time off
* Monthly rosters shared in advance
* Exclusive discounts on Jet2.com flights and Jet2holidays hotels
* Recommend a Friend bonus scheme
What will I do?
As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
* Create Memories: Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers’ journey memorable from the very start.
* Take Responsibility: Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to achieve our on‑time performance service and customer satisfaction requirements.
* Be Present: Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs and delivering information onboard the transfer coaches.
* Work as One Team: Work closely with our transfer providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.
What do I need?
* Right to Work Documents: As we employ on local contracts, you will already hold full right to work documents for Ibiza.
* Travel & Accommodation: You will already be living on the island of Ibiza. You’ll need to be able to get to the airport at any time – day or night.
* Flexibility: We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. The role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.
* Skills & Experience: Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). The role is physically demanding, as you will always be on the go supporting our fast‑paced operation.
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