Location: Getafe – Paseo de John Lennon s/n
Working hours: Rotating shifts from Monday to Friday, between 7:00h and 18:00h
Work mode: On-site
Description
Are you passionate about IT support and eager to grow in a dynamic and collaborative environment? We’re looking for a Service Desk Agent to join our team and provide high-quality technical assistance to our users.
Key Responsibilities
Provide technical support via phone, remote tools, and on-site assistance.
Monitor ICT systems, proprietary platforms, and workflows.
Troubleshoot and escalate hardware/software incidents.
Handle service requests related to hardware and software.
Perform basic system administration tasks.
Offer technical advice and respond to user queries.
Requirements
Education: Vocational Training in IT (FP II or equivalent).
Language: Spanish C1/C2 and English level B2/C1.
Experience: Between 1–3 years in Service Desk Level I–II roles.
Skills:
Experience working with knowledge management documentation (reading and writing).
Functional understanding of IT services and technical platforms.
Proactivity and problem-solving mindset.
Strong customer service orientation.
Teamwork and collaboration skills.
What We Offer
Opportunity to work in a stable and growing IT environment.
Supportive and collaborative team culture.
Continuous learning and professional development.
Exposure to a variety of technologies and platforms.
A role where your contribution truly makes a difference.