Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. Medical Communications is part of our integrated commercial services. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK
Candidates must be committed to working US business hour shifts - 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.
Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to quality-related complaints. Quality Assurance, Regulatory Affairs, and the complainant.
Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Medical Writing
Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
~ Place of Work: Home Office or European Hub Office
~ Hours: US working 9 hour shifts between 2pm and 2am CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu
~ Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; Travel: In general, this position does not travel; Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
Language : English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
Language skills: fluent English along with Native Spanish.
Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
Transforms creative ideas into original solutions that positively impact the company’s performance.
Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Follow us on LinkedIn | Twitter