Join Our Team as a Quality Specialist in Beautiful Málaga! ☀️
Are you passionate about delivering exceptional customer service? Seize this opportunity with Foundever, a global leader in customer experience, as we seek a Quality Specialist to join our vibrant team in Malaga. Discover why this jewel of southern Spain, with its breathtaking landscapes, golden beaches, and year-round sunshine, is the ideal place for your career to flourish.
Your Mission:
* Evaluate & Enhance: Examine customer interactions to ensure service excellence in line with hospitality standards. ✅
* Audit & Improve: Conduct audits to ensure policy compliance and pinpoint opportunities for improvement.
* Feedback & Analysis: Gather customer feedback, analyze trends, and compile actionable reports.
* Train & Develop: Collaborate with training teams to refine materials and lead staff in mastering service best practices.
* Strategize & Innovate: Partner with management to craft strategies that elevate service delivery and enhance customer experience.
* Monitor & Report: Maintain dashboards and reports that track KPIs and deliver critical insights to management.
Your Qualifications:
* Educational Background: Bachelor’s degree in Education, Human Resources, or a related field.
* Experience: A minimum of 1 year in a similar role.
* Language Proficiency: Fluent in German and English with stellar communication skills (both verbal and written). ️
* Engagement Skills: Strong presentation ability to captivate diverse audiences. ️
* Team Collaboration: Thrive in a dynamic, multicultural environment that encourages teamwork.