Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
466957980246055321632460
Job Views:
2
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that improve web delivery processes.
Key Responsibilities include:
* Collaborating with stakeholders across regions to gather feedback, provide updates, and promote continuous improvement.
* Monitoring and optimizing service quality and cost-effectiveness.
* Ensuring adherence to and improving Service Operations Tools (Jira and ServiceNow).
* Leading the implementation of a new help desk, ensuring SLA and satisfaction metrics are met.
* Planning and executing pilot programs for new services.
* Supporting platform migration activities.
* Producing reports on incidents and service requests.
* Collaborating on process requirements and creating technical training content.
Skills / Experience required include a background in Project Management, Marketing, IT, or related fields, with at least 5 years of web project experience, familiarity with Drupal, proficiency with Jira and ServiceNow, and strong communication skills in English. Interest in the pharmaceutical industry is a plus.
What we offer includes a permanent contract, flexible schedule, training and certifications, home office options, flexible retributions, and health insurance.
About us: Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, 580+ professionals, and recognized leadership in the Salesforce ecosystem. We operate across various industries, delivering omnichannel customer experiences. Our values include talent, flexibility, commitment, and innovation.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. More information is available on our Blog. Remember, applications should be made via the 'Apply now' button; do not provide bank or payment details.
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