GMV Tres Cantos, Community of Madrid, Spain Do you want to face new challenges without giving up the stability of a highly experienced technology group? At GMV we are expanding our teams in the cyber‑security sector for the management of IT infrastructure and services. We’ll get right to the point; we'll tell you what's not on the web. If you want to know more about us go to the GMV website. What challenge will you be taking on? In our team, you will provide technical and functional support to service operations as part of the "Cross Infrastructure, Engineering, and Projects Operations Support" area. What do we need in our team? For this position, we are looking for a technician with more than 5 years of experience as an Incident Manager and/or Service Manager. Experience in IT environment outsourcing Advanced level of English (mandatory) Knowledge of ITSM tools (incident, request, and change management, etc.) Understanding of the IT infrastructure ecosystem (communications, storage, servers, databases, web/application servers, etc.) Strong communication skills and ability to coordinate multidisciplinary technical teams Analytical skills and ability to resolve critical problems Desirable certified qualifications such as ITIL, ISO 27001, etc. What do we offer? Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area. Versátil start and finish times, and intensive working hours Fridays and in summer. Personalized career plan development, training and language learning support. National and international mobility. Do you come from another country? We can offer you a relocation package. Competitive compensation with ongoing reviews, flexible compensation and discount on brands. Wellbeing programme: health, dental and accident insurance; free fruit and coffee, physical, mental and financial health training, and much more! In our recruitment processes you will always have telephone and personal contact, face‑to‑face or online, with our talent acquisition team. In addition,