Cloud Operations Architect, Enterprise Support EMEA SouthWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role, but an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises in both the commercial and public sectors.The RoleAs a COA, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and others. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and facilitate discussions with senior leadership regarding incidents, trade-offs, support, and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively ensure your customers’ AWS environments are operationally healthy. Building close relationships with your customers will help you understand their business and technical challenges, and help them maximize value from AWS. The role may require travel of 10% or more as needed.The COA is central to delivering value to our Enterprise Support customers. If you wish to be at the forefront of innovation, we invite you to join us!AWS Global Services includes experts from across AWS who assist customers in designing, building, operating, and securing their cloud environments. Our services include AWS Professional Services, AWS Training and Certification, AWS Support and Managed Services, and AWS Security Assurance Services. We also leverage AWS Partners, AWS Sovereign Cloud, AWS International Products, and the Generative AI Innovation Center. Join a diverse team of technical experts across numerous countries helping customers achieve more with AWS cloud.Key ResponsibilitiesAdvise on solutions, provide technical guidance, and advocate for the customerEnsure AWS environments remain operationally healthy while reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesDrive technical discussions on incidents, trade-offs, and risk management using your technical expertise and customer obsessionConsult with a range of partners from developers to C-suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersProactively identify opportunities for customers to gain additional value from AWSProvide detailed reviews of service events, metrics, and pre-launch planningSolve various problems as customers migrate workloads to the cloudA Day in the LifeSee what the team says about similar roles:
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. If your career is just starting, unconventional, or includes alternative experiences, don’t hesitate to apply.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — trusted by startups and Global 500 companies alike.Inclusive Team CultureAWS promotes inclusion through employee-led and company-sponsored affinity groups, fostering a collaborative environment where diverse perspectives are valued.Mentorship & Career GrowthWe continuously strive to enhance our performance and offer resources like mentorship and knowledge sharing to help you grow professionally.Work / Life BalanceWe value work-life harmony and offer flexibility to support your success at work and at home.Experience with operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data, security, or applications in distributed systemsExperience in technical engineeringBachelor's degreeExperience with AWS services or other cloud platformsExperience as a technical lead in enterprise or customer-facing environmentsAmazon is an equal opportunities employer. We value diversity and make hiring decisions based on experience and skills. Your privacy and data security are top priorities. For accommodations during the application process, please visit our support resources.J-18808-Ljbffr
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