Job Description
What you’ll do
We are looking for an experienced Duty Manager to join the opening team at SLS Barcelona.
Under the guidance of the Director of Rooms, the Duty Manager will oversee the smooth operation of the hotel during their shift, ensuring that all departments are aligned in delivering exceptional guest experiences and maintaining brand standards.
* Supervise and support hotel operations during assigned shifts, ensuring service excellence and operational efficiency.
* Be the primary point of contact for guests, handling requests, complaints, and feedback in a professional and empathetic manner.
* Ensure guests receive prompt, cordial attention and personal recognition.
* Coordinate with all departments to resolve issues quickly and effectively, maintaining a seamless and positive guest journey.
* Ensure repeat guests and other VIPs receive special attention and recognition.
* Control room availability, room types, accuracy of room count and rate categories.
* Maximize occupancy, revenue & average rate while maintaining high service standards.
* Approve upgrades and special amenities in absence of manager.
* Support with team training, motivation, and performance monitoring.
* Manage arrivals, departures, and room allocations, ensuring guest expectations are exceeded.
* Ensure all operational issues are communicated effectively during handovers and reported appropriately to department heads.
Qualifications
What we are looking for...
* At least 2 years of experience in a similar Duty Manager or Supervisory role, preferably in a lifestyle or upscale hotel.
* Pre-opening experience is a strong advantage.
* Someone who understands, celebrates and embraces the SLS brand values.
* Proven ability to lead teams, handle pressure, and make sound decisions independently.
* Strong problem-solving skills, a hands-on approach, and a commitment to continuous improvement.
* Excellent communication skills in English and Spanish, both written and spoken.
* You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
* You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
* A positive, energetic personality who builds trust and encourages collaboration across departments.
* Flexible availability, including weekends, holidays, and variable shifts.
* A proactive mindset with a natural ability to adapt, connect, and inspire those around you.
* You lead with empathy, act with integrity, and take ownership of the guest experience.
* You take ownership of important issues, solve problems, and make effective decisions.
* You learn quickly and adapt to SLS’s unique culture.
* You are humble and open to ideas. We leave our ego at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
* The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
* A competitive package and plenty of opportunity for development.
* Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.