Agricultural Insights & Client Success Manager
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Recruitment Specialist @ Kynetec | Global Talent | Europe - North America - LATAM - APAC
About the Company
At Kynetec, we're proud to be at the forefront of the intersection between agriculture, sustainability, and animal health. We’re redefining our industry with unparalleled insights and leading technology, whilst on an ambitious growth plan to supersede our influence from the food on our plates, to the health of our livestock and the care of our beloved pets at home.
We owe our success to our industry experts. They are the driving force behind our reputation as a global leader in the industry - Their innovative ideas and expertise have helped us achieve new heights. From seasoned insights specialists, and client leaders to innovative tech genius. What connects us? A shared passion for Agriculture and Animal Health! We don’t settle for “business as usual”.
Each day, we are taking strides towards transforming our industry and improving the lives of people and animals around the world. If you’re looking for a company who challenges the norm and fosters a culture of innovation, Kynetec is the place for you.
About this Role :
This role would be joining our Agriculture Customer Insights Team. This position is full-time and permanent.
The Client Success Manager will provide strategic insights and support our agricultural clients in the delivery of our market research services.
Do you have a background in quantitative and qualitative research design, interpretation and analysis of results? Do you have a passion for building and maintaining strong client relationships? Do you have knowledge of the agricultural market? If so, we'd love to hear from you.
What you will be doing
Client Success Management (45%) :
* Liaise with clients on a regular schedule, monitoring data needs and connecting them with data solutions from our Sigma portfolio
* Conduct client training sessions for new and existing client users, tailoring sessions to individual user needs to ensure highest value capture for clients
* Track and update the Sigma client list, including key data gatekeepers and Sigma power users within client companies
* Communicate when new data is released, including data summary presentations and key insight reporting
* Collaborate with internal Kynetec stakeholders, including the Sigma commercial team and global / regional key account managers within the wider organization to streamline client communication and track client needs
Insights Reporting (35%) :
* Product Strategy & Development : Define product vision, strategy, and roadmap based on market trends, client needs, and competitive analysis
* Market & Customer Insights : Leverage market research to identify emerging opportunities, competitive landscape, product positioning and ensure our solutions address customer pain points effectively
* Generate agricultural market insights based on data analysis of Kynetec product portfolio
* Write reports on current agricultural trends, drivers and insights
* Present market report findings to clients, virtually / in-person
Data Analysis (20%) :
* Plan, coordinate, and execute activities involving sigma Crop Subscription Services projects to produce high quality data and offer timely client support.
* Conduct research needed to update code lists in a timely manner for each product release, to maximize data accuracy.
* Develop questionnaires, discussion guides, and other survey tools as needed.
* Program survey tabulation and statistical software for data manipulation and interpret results.
* Prepare data slide decks and presentations for studies.
* Ensure that new initiative / project work is conducted and data delivered to clients on time.
Who we are looking for
* Strong understanding of agriculture and agronomic practices in key crops and country markets
* Knowledge of plant pathology, weed types and pests as related to agriculture
* Familiarity with major PC software, including Microsoft Word, Excel, Access, PowerPoint; experience with Tableau and / or PowerBI a plus
* Organizational skills to coordinate activities
* Must be able to coordinate tasks from project start to finish
* Must be attentive to details
* Excellent verbal and written communication skills and interpersonal skills
* Excellent analytical skills
* Degree in Marketing, Agriculture (or relative)
* Market Research experience is a plus
* Experience in creating high-impact data visualization is a plus
Additional Notes : Please note this role could be based in North America or Europe
Interview Process : This vacancy requires 2 or 3 interview phases via Microsoft Teams
Seniority level
* Seniority level Associate
Employment type
* Employment type Full-time
Job function
* Job function Analyst, Research, and Consulting
* Industries Market Research and Data Infrastructure and Analytics
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