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In this role, you serve as the frontline contact for Amadeus customers, addressing inquiries via phone, e-service, and other media to drive first contact resolution in French-speaking markets. You collaborate with an international support team and leverage product knowledge to guide users and improve adoption. You will log cases for reporting, propose improvements to processes, and stay aligned with product and market evolution. This position offers a global, purpose-driven environment in a leading travel technology company.
Compensaciones / Beneficios
• Act as first point of contact via phone, e-service, and other media; strive for effective first contact resolution
• Provide solutions using full product knowledge and escalate when needed
• Log cases accurately in the Amadeus tool for reporting and analysis
• Understand and address customer needs efficiently to avoid prolonged calls
• Guide customers through the portal to increase usage and adoption
• Follow support processes and use knowledge base/tools for problem resolution
• Suggest improvements for internal processes, routines, and tools
• Collaborate with other support teams and departments; share knowledge and keep it up to date
Responsabilidades
• Previous significant experience in similar roles (help desk, customer care) or travel agent experience
• Problem solver xpzdshu with initiative
• Customer-oriented and able to overcome communication and technical obstacles
• Proficiency in French and English; Italian knowledge is beneficial
Requisitos principales
• attractive remuneration package including bonus and benefits
• pension plan, travel, life and healthcare insurance
• lunch and transport allowance
• on-the-job and formal learning opportunities
• flexible working model
• diverse and inclusive culture