We are looking for a Dutch-speaking Customer Service & Technical Support Advisor with English.
Purpose of the role
We seek experts to become ambassadors of our brands and provide comprehensive support across all our brands in presales and aftersales scenarios, including physical stores and e-commerce. The role involves basic technical support for troubleshooting and back-office tasks.
Minimum requirements
C2 Level of Dutch
Advanced level of English
Listening and understanding capacity
Empathy (Understanding others)
Customer focus
Problem solving and technical learning
Integrity and trust
Conflict management
Desirable experience
Digital (user level)/e-commerce user
Cross-selling and up-selling
Social media user
Previous experience in store services attending consumers in these product categories is a plus
Additional details
Work hours: 38.5 hours/week, rotating shifts from Monday to Friday, 08:00 to 18:00
Referral program: Bring a Friend and receive a referral fee (up to €2,000 depending on the language/project)
Career development: Individual career plans with opportunities for growth within the company; our team is expanding, and new opportunities are frequently available
Work environment: Excellent atmosphere with team-building activities in a dynamic, international setting
Diversity, Equity & Inclusion
TP is a global family embracing various backgrounds and lifestyles. We promote diversity and do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences.
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