GENESYS CLOUD SOFTWARE ENGINEER | International Projects At Vortech PCI Group, we are looking for an experienced Genesys Cloud Software Engineer to join our team and work on international projects within modern and collaborative environments.This role focuses on designing, developing, and integrating solutions within a cloud contact center platform, with strong involvement in Genesys Cloud and omnichannel integrations.Develop and maintain customer experience flows using Genesys Cloud ArchitectDesign and implement solutions using Genesys Cloud and Genesys Engage (on-premise)Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based servicesImplement routing logic, automation, and configurations for voice and digital channelsContribute to the integration of chat and email channels in Genesys CloudCreate technical design documentation and process flows using Microsoft VisioTroubleshoot issues, optimize performance, and ensure platform stability5+ years of experience working with Genesys Cloud, including Architect flows and API integrations~ Genesys CloudIntegration of chat and/or email channelsKnowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)Familiarity with cloud environments, security basics, and version controlEnglish level B2+ or higherExposure to CRM systemsCertifications in Genesys Cloud or cloud providers (AWS)Opportunity to work on international cloud contact center projectsFlexible and modern working environmentIf you are passionate about cloud contact center solutions, working with Genesys Cloud, and contributing to integration and automation projects in international environments, we would love to hear from you.Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a