Bietigheim-Bissingen is a city with many talents that makes something of itself - and produces great things. We in the city administration are also passionate about our diverse tasks. We tackle these together - whether in the organization, in the kindergarten or at the building yard. Together with a strong network of people, associations and organizations, we create the right solutions. So that our city becomes a little better every day.
We are looking for you to join our IT team as soon as possible as :
IT administrator (m / f / d) 2nd level supportHow you make the city here :
First point of contact for complex IT problems in 2nd level support and close cooperation with 1st level support
Analyzing faults, identifying their causes and developing sustainable solutions
Documentation of troubleshooting and coordination
Support and optimization of specialist applications and organization of smooth operation
Installation, configuration and updating of Microsoft Windows standard and specialist applications in the client and server environment
Planning, testing and supporting the roll-out of specialist applications, including software updates and client deployments
Close collaboration with the specialist departments and IT teams to ensure a smooth implementation
Creation and maintenance of practical documentation, instructions and knowledge base articles for 1st level support
Support in the planning and implementation of IT projects
The scope of duties is subject to change.
What makes you special :
A Bachelor of Arts degree in Digital Administration Management, a degree / university degree in the field of IT or relevant completed IT training with several years of professional experience in the area of responsibility
Several years of experience in IT support, ideally in 2nd level support for specialist applications
Confident handling of MS Office products and experience with ticket and remote management systems
Basic knowledge of Windows client-server architecture, Active Directory (user management, group policies) and a basic understanding of network infrastructures
Experience with municipal specialist applications or administration systems (e.G., SAP, document management or GIS systems) is an advantage
Ideally knowledge of automation and scripting (e.G., PowerShell, Python)
You work in an analytical, structured and solution-oriented manner
You have a confident manner and are service-oriented;
you also have a strong understanding of public administration processes
You are a team player (m / f / d), maintain an overview even under pressure and are open to new technologies
Self-initiative and a willingness to continuously develop your skills
If the personal requirements are met, a permanent position up to pay group 10 TVöD-V or pay group A 11 LBesGBW
A responsible and varied job in the public sector with long-term prospects
A motivated and collegial team that works together on modern IT solutions for the city administration
Regular training for your professional and personal development
Flexible working hours and the option to work from home
Remuneration according to TVöD with attractive additional benefits, such as a company pension scheme and a job ticket for local public transport
Are you a problem solver (m / f / d) with a passion for IT systems and want to play an active role in the digital transformation of the city administration? Then you've come to the right place! We offer you a responsible role in a modern and secure public working environment. To strengthen our IT team, we are looking for you as a 2nd level support specialist for specialist applications.
More information :
Telephone information on the field of work :
Information on personnel law issues :
07142 74-213 - Ms. Konrad
Data protection Imprint
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