Mandarin Oriental Ritz, Madrid is seeking a warm and professional Host/ess to join our Food & Beverage team at El Jardín del Ritz.
Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.
Are you passionate about creating memorable first impressions? Do you thrive in a guest-facing role where attention to detail, elegance and warmth make all the difference? At Mandarin Oriental, we embrace a growth mindset and are committed to delivering extraordinary experiences. We invite you to become part of our exceptional journey.
About The Role
As Host/ess at El Jardín del Ritz, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. You will manage reservations, welcome guests with professionalism and charm, and coordinate closely with the service team to ensure smooth operations and impeccable guest flow.
Key Responsibilities
* Welcome guests in a warm, courteous and professional manner, ensuring a positive first impression.
* Manage reservations and seating plans, optimising table allocation and guest flow.
* Escort guests to their tables and present menus according to service standards.
* Coordinate closely with the restaurant management, kitchen and service teams to ensure seamless service.
* Handle guest enquiries and special requests efficiently and with discretion.
* Maintain cleanliness and organisation of the reception and waiting areas.
* Uphold brand standards, grooming and service etiquette at all times.
What We Expect From You
* Previous experience as Host/ess or in a guest-facing role, ideally within luxury hospitality or high-end restaurants.
* Strong communication and interpersonal skills with a natural service-oriented attitude.
* Ability to remain calm, organised and professional in a fast-paced environment.
* Excellent attention to detail and guest needs.
* Flexibility to work shifts, weekends and holidays as required.
* Fluent in Spanish and English; additional languages are a strong advantage.
Our Commitment To You
* Learning & Development: Structured training and growth opportunities.
* MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
* Health & Wellness: Benefits and wellbeing programmes to support work–life balance.
* Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.
How to Apply
If you are passionate about hospitality and enjoy creating welcoming, refined guest experiences, please submit your CV and a brief cover note via the Mandarin Oriental careers portal.
Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.
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