**_General:_**
- Responsible of Collections & AR process, leading a medium to large teams of approx. 15 people
- Responsible of coordination with third party, other finance members, operations, customer service and sales.
- Act as an escalation point for any process issues that can appear in the Collections& AR processes.
**_
Order to Cash_**
- Responsible of OtC process strategies to reduce DSO and past due invoices while improving customer satisfaction
- Gather relevant information about all the O2C processes, extract reports and share statistics & trends that can help the rest of the Management team to take decisions.
- Ensure that process documentation is frequently reviewed, all process changes are captured correctly, and the teams are following them.
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Personnel:_**
- Takes part in team recruitment and liaises with HR-related matters (yearly evaluation, career path, employee relations, etc.).
- Serves as a leader and mentor that emphasizes the development and performance of their team.
- Coaching for new joiners and ensure the right backup in the teams through cross training.
- Ensures and promotes culture based on collaboration, teamwork, accountability, inclusiveness in the OTC team.
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Services:_**
- Actively involved in completing and delivering efficiently all OtC specific activities and milestones, in alignment with the SLA's, KPI's, project plans and deliverables, to ensure success of the function.
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Continuous Improvement:_**
- Contribute to the design and implementation of OtC systems and business process solutions; assist in the identification of any risks and issues; mitigate associated risks and escalate to the relevant stakeholders when applicable.
- Follows and implements culture of continuous improvement of processes, policies, operating procedures.
- Identifies areas to benefit from process improvements to propose to OtC Management.
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Communication and Reporting_**
- Responsible for quality assurance of region's deliverables and reporting, strictly accomplishing the deadlines.
- Ensures clear, effective upward and downward feedback.
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Compliance:_**
- Hands on and responsible for OtC compliance, audit and accounting questions, concerns and inquiries.
Great opportunity to boost your career in finance|Spanish is not a must
- Minimum 6 years of experience in Order to Cash (focus on Credit & Collections, Cash App)
- Experience of at least 3 years leading teams
- Relevant experience of working in a multi-national SSC
- English as business language
- Strong commercial, customer-oriented profile
- Excellent interpersonal skills with the ability to influence and develop relations at all levels
- University Degree
- Team player
- High communication skills and active listening
- Ability to use analytics to draw insights and drive actions that improve results
- Good negotiation, coaching, and teaming skills
- Flexibility and ownership
- MS Excel skills
- SAP knowledge
Preferred skills
- Other European Languages
- Proficiency with Microsoft Office
- Knowledge of OtC technology solutions
- Lean Six Sigma certification or experience in Robotics
Shared Services Centre
Great career opportunities and competitive salary package.
The Supervisor of Collections & AR will lead a regional team in the multi-national SSC across European markets. The Supervisor will be responsible for daily operations of Collections & AR for their assigned region maintaining a focus on the quality of our customer experience.
Supervisor Collections and AR (English)