Overview
Join to apply for the SAP Service Delivery Manager role at Hitachi Energy .
To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.
Responsibilities
* Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
* Monitor incident queues, escalate issues as necessary, and coordinate efforts across support teams to ensure swift resolution.
* Triage, lead and facilitate major incidents ensuring timely resolution as per the agreed SLA.
* Facilitate post-incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
* Continuously evaluate and improve incident management processes, tools and workflows.
* Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.
* Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
* Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background
* Education & experience: Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.
* Area experience: Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP/ERP processes.
* Soft skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.
* Hard skills: Analytical mindset with problem solving skills.
* Tools experience: Experience with incident management tools (e.G., ServiceNow, Power BI).
* Language experience: Proficiency in both spoken & written English is required.
More About Us
Hitachi Energy is a global technology leader advancing a sustainable energy future. We employ over 40,000 people in 90 countries and are committed to diversity and collaboration.
We Offer
* Contract: Contract of employment
* Benefits: Competitive benefits supporting financial, physical, and mental wellbeing and development.
* Growth: Training budget & platform, opportunities to change roles within the organization.
* International experience: Possibility to gain experience in an international environment.
* Industry leader: Opportunity to work for a leader in green energy solutions.
Recruitment Process
* Screening with recruiter
* Meeting with manager
* Offer
Location: Madrid, Community of Madrid, Spain
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