Take your career to the next level with Amaris Consulting as a Support T3 Associate !
Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
✍️ WHAT WOULD YOU NEED?
* Solid experience in Tier 3 / Technical Support, ideally in cloud-based or SaaS environments
* Advanced SQL (Oracle) expertise
* Hands-on knowledge of Splunk, Jira, Confluence, Siebel, and Kanban methodology
* Strong understanding of support queue handling, SLAs, case prioritization and escalation
* Experience in building dashboards, extracting KPI reports, and data analysis
* Exceptional analytical skills and attention to detail
* Excellent communication abilities in user-facing contexts
* Fluent in English (other languages are a plus)
* Comfortable working in an international, multinational team
WHAT WILL YOU DO?
* Handle escalated support cases and ensure resolution within defined SLA timeframes
* Collaborate with scrum teams and other support levels to troubleshoot complex issues
* Analyze and debug cloud-based solutions related to payroll, HR, tax, and benefits
* Create and maintain reports, dashboards, and support performance metrics (KPIs)
* Participate in daily support meetings to triage, communicate critical issues, and plan actions
* Work across products and tools in a dynamic and fast-paced environment
* Continuously learn new systems and improve support processes
* Maintain a positive attitude, foster team collaboration, and deliver high-quality service