Is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.
Customer Success Engineer
Guide customers towards value realisation through adoption, strategic technical enablement, solution design, integrations, workshops, coaching, and cross‑functional collaboration.
* Own the technical project delivery, managing data migration, initial platform configuration, and foundational user training to ensure a timely and effective go‑live.
* Deliver staged technical enablement and coaching sessions based on the customer’s maturity and specific business goals.
* Plan and lead value‑focused technical workshops, such as optimization scenario analysis, to demonstrate measurable value received and drive deeper platform adoption, as the technical partner supporting CSM / SCSE.
* Work closely with clients and internal teams (Project Managers, R&D, Product, Solutions Architects) to define technical requirements and translate them into platform configurations.
* Working alongside the PMO / CSM, ensure all technical activities adhere to the project scope within budget, and are delivered efficiently and on time, from initial implementation through ongoing technical services.
* Manage internal technical escalations with R&D, Product, and Support counterparts to ensure swift resolution of complex issues.
* Collaborate with the wider Customer Success, Sales, and Product teams to align technical delivery with the overall customer success plan.
Qualifications
* Proven experience and measurable success in client‑facing roles within SaaS (ideally vertical), with either B2B and / or B2G experience.
* Experience managing time‑based projects and strong prioritisation skills.
* Outstanding verbal and written communication skills in English and Spanish (Portuguese, German, or Italian languages are very desirable!).
* Nice to have: experience in transit, public transportation, CAD / AVL, and / or ITS.
Please submit your CV in English for consideration!
Key Performance Indicators (KPIs)
* Adherence to Project SOWs and task completion estimates.
We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
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