Hanshow. Navigating your future !
Hanshow is one of the world's leading digital shop solution providers in the retail field, with independent R&D; and innovation, software and hardware solution integration, and industry-wide resource integration capabilities. Founded in 2012, Hanshow is headquartered in Jiaxing, Zhejiang Province, China, with R&D; and management center in Beijing, and branches in Shanghai and Shenzhen in China, as well as in France, Germany, the Netherlands, the United Kingdom, the United States, Australia, New Zealand, Singapore and other places overseas.
Based on IoT, AI and big data capabilities, Hanshow provides customers with digital shop solutions, including electronic price tags, whole-scene marketing, AIoT technology and a series of applications.
Currently, we serve tens of thousands of retail customers in more than 50 countries and regions around the world, including many of the world's top 100 retailers.
2026 Integral Management Trainee Program
For overseas graduates (who graduates from Q2 2025 until July 2026) with majors in Computer Science, Telecommunications and other related fields: after completing a rotational training program (3-6 months) at headquarters, you will be assigned to a full-time role in our office in Madrid.
Career Development Paths: Overseas Country Representatives, Solutions Specialists and Technical Experts
Position
Technical Support Engineer
Your Tasks and Responsibilities
•Be responsible for level 1 technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
•Handle customer complaints of product problems, prepare tickets and coordinate R&D; for escalation.
•Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
•Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
Majors
Computer Science, Electronic Information Engineering, Electrical Engineering and other related majors
Languages
Excellent command of English and Spanish, Chinese would be a plus.
Locations
Madrid
Compensation and Benefits
Competitive salary and benefits
Paid annual leave
International work environment
Work visa support
Recruitment Process
Application → Language Test → Written Test → Technical Interview with local business team → Final Interview with HRVP → Offer