Responsable de Experiencia Cliente - Occidental Jandía PlayaLocation: Occidental Jandía Playa, Las Palmas, España.
Time type: Full time
Posted: Today
About the CompanyBarceló Group is a family‐owned company founded in **** by Simón Barceló in Mallorca (Spain).
Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.
Our commitment to ensuring the satisfaction of our visiting guests and the well‐being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.
Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries.
Our BrandsRoyal Hideaway Luxury Hotels & ResortsBarceló Hotels & ResortsOccidental Hotels & ResortsAllegro HotelsConocer el nivel de satisfacción de los clientes del Hotel.
Responsibilities and Qualifications
Realización de entrevistas a clientes.
Llevar a cabo un estudio los cuestionarios de los últimos meses.
Solucionar los problemas que pudieran plantearse y que afectaran a la satisfacción de los clientes durante su estancia en el Hotel.
Realizar trabajos propios del área operativa con el fin de estar en contacto con el personal, los clientes y conocer el funcionamiento de dicha área.
Estudiar el equipamiento utilizado en el departamento (cantidad y estado).
Identificar y atender las posibles quejas o reclamaciones, difundiéndolas y dando el seguimiento con los departamentos involucrados, hasta que se resuelvan.
Proporcionar información al resto de los departamentos sobre huéspedes especiales o situaciones de relevancia.
Promover las ventas de servicios y productos extras.
Proyectar una imagen positiva a los huéspedes haciendo que experimenten simpatía y fidelidad hacia la empresa.
Formación: Grado en Turismo, Máster en Marketing o similar, imprescindible formación específica en calidad turística.
Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.
Idiomas: inglés alto, valorable otros idiomas.
Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.
Organización y planificación.
Alta capacidad de autogestión.
Habilidades comunicativas.
Capacidad de análisis y síntesis.
Flexibilidad.
Your BenefitsYou will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
We understand that a committed and experienced team is essential for growth.
That's why we have specific career plans available in different areas of the company, which you can join.
You will have access to the best training programs in the market, tailored to your position within the company.
Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
We invite you to explore Barceló Responsible, our Corporate Responsibility brand.
This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates.
We want you to join us in our commitment to building a better future!
As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:
Exclusive discounts on hotels and travel for you, your family, and friends.
Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
Ongoing discounts with various companies related to leisure and free time.
Special offers with product and service companies.
Exclusive agreements with different training and business schools.
Contract type: Substitute (duración determinada)
Job requisition id: J-*****-Ljbffr
#J-18808-Ljbffr