General:
Step up. Lead the floor
As a Sales Keyholder, you're the right hand to our store leaders - driving sales, coaching teammates, and keeping energy high. It's the perfect first step into leadership for someone who's ready to take charge, inspire others, and make every shift count.
Responsabilidades:
Your Impact
We count on our Sales Keyholders to:
- Ensure all teammates provide great customer service
- Lead a selling culture and enhance the customer experience
- Recognize and reward performance
- Coach, train, and support teammates
- Manage loss prevention, safety, and audit expectations and results
- Ensure the store is neat, clean, and well-stocked
- Open and close the store when necessary
- Support in driving sales and retail/omni KPI target achievement
- Act as the leader on duty and consistently models the brand's Athlete service standards and selling behaviors
- Provide in-depth information related to a wide portfolio of technical products
- Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
- Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs.
- Build Athlete loyalty through in-store experience, using various available applications
- Effectively communicate with athletes, teammates, and leadership
- Assume Stock Keyholder responsibilities as necessary
- Perform other tasks as assigned by management
Requisitos:
Qualifications & Requirements
To be considered for this role, you must meet these minimum requirements:
- At least 18 years old
- High school degree or equivalent
- 1+ year of retail/customer service experience
- Local language fluency required; basic English is a plus
- Available to work a versátil schedule; including evenings, weekends, and holidays
- Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
- Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
- Advanced selling experience and comprehensive industry understanding
- Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation
- Comfortable with or willingness to learn technology (such as hand-held and mobile devices)
- Strong communication skills
- Can stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs during each work shift with or without accommodation