Overview
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Bigblue Madrid, Community of Madrid, Spain
Join to apply for the Junior Account Manager role at Bigblue. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we've built a tech-driven logistics platform powering 500+ brands and a network of 7 warehouses across Europe. We're backed by $20+M in funding and trusted by e‐commerce leaders. We're growing rapidly and looking for the right partner to help us lead the way.
About The Role
As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success. Build genuine, long-term partnerships and support the various stakeholders in their day-to-day use of the Bigblue service. Be a trusted advisor and a business advocate for our merchants.
Responsibilities
Build and maintain strong relationships with merchants in your portfolio
Support stakeholders in day-to-day use of the Bigblue service
Act as a trusted advisor and business advocate for merchants
Contribute to merchant strategic development and identify growth metrics
Manage and deliver against complex goals, balancing short-term needs with longer-term investments
Identify new opportunities and upsell
Study feedback trends, establish improvement plans, and manage expectations
Use feedback and market trends to contribute to feature development and merchant experience
Identify internal improvements to benefit a large set of customers
Requirements
Minimum 2+ years of experience in a CSM/Account Management/Sales position
Doer-mentality; hustling multi-tasker in a fast-paced environment
Not afraid of operational day-to-day
Problem-solver; fluent in English
Excellent interpersonal skills
Nice to Have
Entrepreneurial spirit
Passion for digital and making life simpler with technology
Challengers: you enjoy solving new problems and don't settle for the status quo
Why Join Bigblue
High impact role at the center of our growth
Founders-led company with an innovative, caring culture
Fast-growing scale-up with immediate, visible results
International environment: work across Paris, Madrid, London, and Europe warehouse network
Benefits: 110€ per month restaurants/delivery, 15€ per month public transport, ClassPass membership
MacBook or equipment of your choice
100% health insurance coverage with Benefiz
EEO statement: Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age, etc., Bigblue provides equal opportunities and aims to create an inclusive culture. xqysrnh We value curiosity and growth-driven minds, and encourage you to apply regardless of how many boxes you tick on the job description.
Process
Informal discovery call (Google Meet)
Experience deep dive (Google Meet)
Case study
On-site interviews (in our Paris offices, half-day)
References
Employment type:
Full-time
Seniority level:
Not Applicable
Job function
Sales and Business Development
Industries: Transportation, Logistics, Supply Chain and Storage
Location: Madrid, Spain
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