About position
We’re hiring a Product Manager to own the end‑to‑end health of a two‑sided talent network –supply (freelancers) and demand (client teams). You’ll build the flows, policies, and incentives that improve time‑to‑match, fulfillment, and GMV, while keeping data and IP safe.
What You’ll Do
* Define and drive the product strategy and roadmap for Toloka’s marketplace domain
* Build products and workflows that improve the health of a two‑sided marketplace across supply, demand, quality, and economics
* Improve expert onboarding, qualification, profiling, and activation flows
* Design and scale matching, routing, and staffing systems that help projects start faster and fill successfully
* Build tools and mechanics for expert search, readiness scoring, taxonomy, and project‑to‑expert fit
* Partner with operations teams to automate manual processes across workforce requests, onboarding, retention, and support
* Improve marketplace transparency through metrics, dashboards, and clear operating mechanisms
* Work on pricing, payment, incentive, and policy mechanisms that improve expert experience and business performance
* Run product discovery with users and stakeholders, validate opportunities with data, and translate insights into execution
* Write clear product requirements, prioritize trade‑offs, and lead cross‑functional delivery from concept to launch
Example Problems You May Own
* Cut time to initial staffing and improve fill rate for high‑priority projects
* Build smarter expert routing and search for solution owners and delivery teams
* Launch richer expert profiles, qualification signals, and readiness indicators
* Improve retention and reactivation flows for high‑value experts
* Introduce marketplace mechanisms that support scaling an open talent pool while preserving quality
* Increase operational efficiency by replacing fragmented manual workflows with productized systems
What Success Looks Like
* Projects are staffed faster, with higher quality and lower operational overhead
* More experts become ready to work, activate successfully, and stay engaged over time
* Matching quality improves across projects, domains, and expert segments
* Marketplace teams and delivery teams can operate with better visibility, less manual effort, and stronger automation
* Product decisions measurably improve marketplace KPIs such as activation, fill rate, time‑to‑staff, retention, quality, and margin
What We’re Looking For Must‑have
* 5+ years of product management experience, including significant experience in marketplace, platform, or workflow‑heavy products
* Strong track record of owning complex product areas end‑to‑end and shipping in ambiguous environments
* Experience with two‑sided marketplace dynamics such as supply quality, matching, liquidity, incentives, trust, or fulfillment
* Strong analytical skills and comfort using data to identify problems, size opportunities, and evaluate impact
* Ability to work deeply with cross‑functional teams, including engineering, design, operations, and business stakeholders
* Excellent product judgment: you know when to build a feature, improve an internal tool, or solve a problem operationally first
* Strong written and verbal communication in English
Nice to have
* Experience in expert, labor, freelance, staffing, or services marketplaces
* Experience with AI, ML, data operations, human‑in‑the‑loop systems, or quality workflows
* Familiarity with ranking, matching, routing, reputation, or trust systems
* Experience with pricing, payouts, incentives, or policy design in marketplace environments
* Startup or high‑growth environment experience
* Strong written and verbal communication in English
Why Join
* Work on one of the most strategic product areas in the company
* Build marketplace systems at the intersection of AI, operations, and platform product
* Solve hard and meaningful problems in matching, quality, liquidity, and scale
* Shape the future of how expert work is sourced and delivered for AI use cases
How We Work
We value speed, clarity, ownership, and pragmatic execution. This role is for someone who is hands‑on, curious, data‑driven, and excited to build durable marketplace systems in a fast‑moving environment.
What we can offer
* You’ll have the opportunity to work on highly innovative, projects at the leading edge of AI development, and work with a genuinely dedicated and dynamic team of experts;
* You’ll also be working on projects with customers that are AI industry leaders and household names;
* Personal and career development: we support employee’s ambition for professional development and encourage them to implement their ideas in their projects;
* Flexibility: we offer remote or hybrid employment. You will also design with your manager a workday that works best for you;
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