WHO WE ARE : brKonecta is a leading innovative general service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
\n
brFocusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business brmodel.
\n
brThese services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
\n
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than br500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
\n
brMISSION OF THE ROLE : brWe are looking for an experienced Team Leader with native or bilingual English proficiency to join our team in Barcelona.
\n
brIn this role, you will be responsible for leading and developing a team of customer service agent, ensuring the achievement of operational targets while maintaining high standards of quality and customer satisfaction.
\n
You will act as a key point of contact between the team and management, driving performance, engagement, and continuous improvement.
\n
brYou will play a crucial role in fostering a positive team culture, supporting individual development, and implementing best practices to optimize results.
\n
Your ability to motivate, coach, and guide your team will directly contribute to both client success and overall business performance.
\n
brRESPONSIBILITIES : brLead, plan, and coordinate daily team activities to ensure high performance brMonitor and report on service level agreements (SLAs) and key performance indicators (KPIs) brMotivate, coach, and support team members in achieving their objectives brTrack and manage both qualitative and quantitative performance targets REQUIREMENTS : brPrevious experience as a Team Leader in a BPO or similar environment brNative or bilingual level of English brStrong results-driven mindset with a focus on performance and objectives brFull-time availability to work on-site in our Barcelona offices WE OFFER : brA permanent contract brA multicultural and positive environment brA modern and pleasant workplace in an exceptional building with sea views brCompany health insurance brTraining opportunities throughout the year, as we aim to support our talents in their professional development brOur offices are located in Barceloneta: brBarceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4) We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.