Responsibilities
So, what do our Clinical Technical Specialist do? Below are some of the key responsibilities :
* Support Waters' clinical customers and ensure the requirements of their service plans are achieved
* Perform technical support as part of the clinical expert center when not in the field assisting customers.
* Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
* Provide support to clinical sites that have been escalated internally to quickly resolve the issue
* Ensure customer compliance regulations are followed
* Deliver system-level training at customer sites
* Maintain sound knowledge regarding the technology and customers' application demands
* Ensure that quality system procedures and Health & Safety standards are adhered to at all times
To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.
Qualifications
Education :
Minimum Bachelor\'s degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education.
Experience :
Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting, newborn screening experience is a plus. Strong technical support, maintenance, calibration and troubleshooting experience with LC / MS instrumentation. Previous experience using LC / MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred. Valid Driver\'s License in good standing is mandatory. Ability to perform effective system level troubleshooting. Overnight travel as required, including international travel for training.
Skills :
Must possess a strong customer focus. Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs. Result oriented with a balance of excellent team cooperation. Personal sense of integrity. Effective time management skills. System level approach to problem solving. Analytical approach with a strong drive to resolve open issues. Excellent verbal and written communication skills.
Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.
Rewards
In return, we offer a highly competitive, market-leading benefits package for our employees:
* Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
* Great Opportunities for growth, development, and progression
* Competitive salary and incentive
* Company Car
* Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
* Private Health Care
* Strong pension contribution
* Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
* Paid Annual Leave (5 weeks) plus statutory days
* Maternity & Paternity Leave
* Education / Tuition Reimbursement where applicable
* Social events on the calendar
* Great working environment surrounded by great people
#J-18808-Ljbffr