The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The brand delivery manager drives results by developing and executing short term action plans and long term strategies. The brand delivery manager supports growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures. Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth :
Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiencesServes on Sales Leadership Team and is responsible for total store resultsEnsures compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategiesDrives brand guide planning and execution process in partnership with category managersEnsures tools and reports are leveraged to maintain a full and abundant sales floor with all styles, colors and sizes representedEnsures back room is organized to standard and processes are followed to drive efficient product flowEnsures strategy is in place to optimize use of all non-sales space including back room, associate areas and off-site storageSupports development and implementation of store strategy to reduce shrinkMaximizes sales potential by spending 50% of scheduled time on the sales floorDemonstrates excellent customer sales lead (CSL) behaviors while owning 4-6 segments per weekGains business insight and creates SMART action plans that improve execution and resultsSupports, models and enhances all selling and sales support behaviors to ensure a seamless customer experienceAnalyzes customer experience reports and insights and mobilizes the team accordinglyConducts CSL and associate observations and provides feedback and coachingEnsures payroll is managed daily by punch guarding and executing flex worksheetSupports optimization of the labor schedule by ensuring appropriate associate skills and availabilityManages and resolves customer relations issuesDrives customer loyalty through current brand strategies, including credit and customer relationship marketingPartners with Sales Leadership Team to identify and resolve all maintenance and housekeeping issuesManages all activities related to providing a safe working environmentCreates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink Builds a high performance team :
Attracts, recruits and hires a highly qualified team to support the functions of product flow and visual merchandisingOwns talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognitionCoaches direct reports to leverage talent management lifecycle with teamBuilds associate connectivity with direct reportsManages associate relations of direct reportsPartners with store manager to establish clear performance goals and objectivesEnsures associates are trained to maintain visual merchandising presentation standardsCommunicates effectively with Sales Leadership Team, associates and peers, including cascading relevant information to direct reportsUnderstands and demonstrates Limited Brands’ values Takes responsibility for the following metrics, in addition to performance evaluation criteria and supporting key total store metrics :
ConversionRetentionAvailability of merchandiseOverall store appearance QUALIFICATIONSDemonstrates ability to improve customer satisfaction and drive customer loyaltyProven ability to delegate, follow up and communicate with all levels of the organizationDemonstrates excellent visual merchandising skillsDemonstrates ability to manage complex and competing priorities with time management and organizational skillsDemonstrates ability to assess talent, coach, develop and manage performanceDemonstrates business acumen with strong strategic and analytical skillsSchedule flexibility to include evenings, weekends and non-business hoursPrevious high volume management experience preferred
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