Join to apply for the Concierge role at La Roca Village
As our Concierge, you will demonstrate an inherent understanding of guest needs and deliver excellent standards in service and hospitality, which surpass our guest’s aspirations, making it special right from the start and doing your utmost to make all guests feel welcome. You will also have a thorough & proven understanding of international guest profiles and a strong cultural awareness, which will enable them to intuitively adapt and vary their style of interaction with guests.
Key responsibilities
- Understand, take personal accountability for and proactively live the Value Retail Vision for ‘world class’ Hospitality & Service
- Welcome guests at key touch-points within the Village or at pre-designated, high footfall locations outside
- Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
- Assist and advise guests with their travel arrangements
- Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them
- Promote all functions within the Visitor Centre relating to tourist information and the retail offer
- Promote and cross-sell all added services associated with the Village, e.g. baggage drop, valet parking
Role requirements
- Experience in luxury hospitality, tourism, retail, or leisure
- Strong leadership and people management skills
- Guest-focused mindset with excellent problem‑solving abilities
- Adaptable, calm under pressure, and thrives in fast‑paced environments
- Confident communicator with international guests
- Passion for delivering world‑class hospitality
- Knowledge of the local area and interest in tourism
- Proficient in Microsoft Office and hospitality tools
- Versátil availability, including weekends and holidays
- Fluent in Catalan & English; French is a plus
What we do for you
The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!
Come and live your story with us
The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun
Seniority level
Entry level
Employment type
Full‑time
Job function
Marketing
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