Are you passionate about delivering exceptional customer experiences while solving complex inquiries across multiple languages? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new IND CSSC Customer Service Representative, IEM & Distribution, you will be serving as the primary point of contact for customers across Iberia, handling inquiries, managing orders, and driving resolution on both general and complex cases — all while identifying opportunities to grow customer relationships. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
As a key part of the Customer Service & Solutions Center (CSSC) team, you'll create impact by Delivering outstanding customer experiences that strengthen loyalty and drive business growth across the Iberian market..
Your main responsibilities include:
Handle customer inquiries via phone, email, and CRM — providing first-contact resolution on general and complex topics including order fulfillment, invoice disputes, and project sales
Manage the full order lifecycle: entry, changes, lead times, shipping conditions, cancellations, and progression — coordinating with External Sales, Finance, and Supply Chain
Create and manage tickets (RFIs, RFQs, OEW, CIC Logistics) to document, track, and escalate inquiries to relevant teams
Deliver timely quotations, pricing, delivery information, and technical advice to customers and internal sales teams
Identify upselling and cross-selling opportunities and hand over qualified leads to sales teams
Promote Empresa confidencial digital tools (GPC, MyGrundfos, Extranet) and identify internal process improvement opportunities
What makes you a great fit
Above all, you are a proactive, customer-focused professional with strong multilingual communicatio