PpBarcelona, Spain – Lead the global transformation of Global Enterprise Services (GES) by shaping our automation, AI, and specialized services agenda. This role drives end‑to‑end digital innovation, unlocks measurable value, and elevates user experience across the enterprise. You’ll partner with senior leaders, build high‑performing global teams, and help define the future of how GES delivers impact worldwide. /p h3Your Key Responsibilities /h3 ul liLead the vision and governance for IPA SBS (Intelligent Process Automation and Specialized Business Services), ensuring alignment with GES strategy, E2E transformation priorities, and the enterprise digital roadmap. /li liDrive strong governance for automation, AI, NOVA (ServiceNow), and process optimization, ensuring transparent prioritization and value realization. /li liOversee budgeting, forecasting, actuals, and long‑range planning for IPA SBS, ensuring disciplined financial management and benefit tracking. /li liManage demand intake, feasibility assessments, and prioritization for new Specialized Business Services opportunities, ensuring structured and scalable scope expansion while securing adoption of landlord models or incubation service models. /li liLead end‑to‑end service transitions—including process assessment, technology enablement, hiring, onboarding, and knowledge transfer—ensuring successful stabilization, monitoring KPIs, OKRs, customer satisfaction and business continuity. /li liDevelop and scale specialized services such as forensic analytics, data mining, and digital operations; drive stakeholder engagement and effective issue resolution. /li liOwn GES digitalization, automation, and NOVA roadmaps, leveraging AI and emerging technologies to improve performance, user experience, and process excellence. /li liBuild high‑performing global teams, fostering a culture of agility, accountability, continuous improvement, and digital adoption across IPA SBS. /li /ul h3We offer /h3 ul liA unique opportunity to shape the future of GES – Join a global transformation journey in an international, agile environment with plenty of opportunities for growth and career development. /li liBe a catalyst for change – Drive simplification and value creation across multiple departments, regions, countries, and business units. /li liLead seamless end-to-end processes – Elevate user experience, customer satisfaction and operational excellence across the organization. /li liPartner with senior leaders – Collaborate across functions to build new capabilities and design a future‑ready organization. /li liGrowth that keeps pace with you – Join an industry leader committed to developing your expertise and leadership skills. /li liA culture that lifts you up – Work with collaborative teams, celebrate shared wins, and thrive in an environment where people cheer each other on. /li /ul h3You bring /h3 ul liSignificant experience in end‑to‑end process optimization, digitalization, and automation across global GBS or multinational environments. 10+ years leading transformation across complex global processes (e.g., S2P, Q2C, R2D, H2R, DTS, MDM). /li liProven ability to design, implement, and run scalable service platforms and global operations in complex shared‑service models. 15+ years driving scalable and efficient shared service models. /li liDemonstrated leadership of large, diverse global teams, fostering engagement, growth mindset, and high‑performance cultures where talent thrive and grow. Ability to engage during change. /li liDeep Continuous Improvement expertise, applying Lean, Six Sigma, process mining, and automation to simplify and standardize processes. /li liStrong technology enablement skills, including workflow automation, RPA, AI/ML, GenAI/Copilot, ServiceNow, analytics, and data‑driven solutions. /li liExceptional stakeholder management and communication skills, with the ability to influence, collaborate across geographies, and build trust in matrixed environments. /li /ul h3Our application process /h3 pAre you interested in this role? Please apply by submitting your CV in English. /p h3About dsm‑firmenich /h3 pAt dsm‑firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together. /p h3DEI and equal opportunity statement /h3 pAt dsm‑firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. /p /p #J-18808-Ljbffr