Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand's visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO's mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand's lifestyle concept. The 1990s saw the unveiling of the first men's and women's prêt‐à‐porter collections, their inventive and recherché style earning the label instant recognition. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.
Key Responsibilities Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
Assist customers accordingly with Etro selling ceremony
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Ensure the achievement of the Store goals, enhancing and developing the business
Build and strengthen relationships with customers by developing CRM and Clienteling strategies
Build strong team collaborations
Contribute to maintain the visual display of the products in accordance with Etro visual guidelines
Help ensuring the products replenishment and physical inventory of merchandise
Be confident with cashier procedures and after sales management
Follow Company grooming, accordingly with Etro standards and policies
Key Requirements Deep passion for fashion and luxury
Experience in a similar role within fashion and luxury retail companies
Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
Comfortable in client face activities and clienteling
Ability to adapt to different customers
Team‐playing aptitude
Strong communication skills
Understanding of Retail KPIs
Digital Ability
Ability to work in a dynamic environment
Fluent in English, a second language will be considered a plus
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