We’re searching for a dedicated General Aftersales Manager to join our yacht repair and aftersales team based in Puerto Banus, Spain. If you possess a passion for representing brand values then we would love to hear from you!
Hours: Mon-Fri role, however as part of the management team there will be some on-call responsibility and flexibility required for Saturday mornings particularly within the main season.
**About the Role**
This is a very hands-on role who will suit someone who loves that no two days are the same. Spinning lots of plates; you would find enjoyment in building the foundations for future growth development. With this you will be transparent and build excellent relationships amongst the team and throughout the group.
**Key Tasks and Responsibilities**
- To work with the Aftersales Director to formulate an Aftersales policy.
- To organise your team and resources to achieve maximum productivity and meet profit targets.
- To develop and agree Service Retro & Parts department plans and budgets to achieve sales and financial targets, ensuring the efficient and profitable operation of the Service, Retro Parts departments by satisfying and retaining customers.
- To monitor continuously all factors affecting the achievement of plans.
- Assess trends in all key indicators, agree corrective action and implement in a timely manner to improve long term profitability.
- To control all department resources - materials, financial and personnel, providing an effective department structure with competent personnel - at a level commensurate with profit requirements and enhanced customer relations.
- To further develop and monitor the highest standards of service throughout the Service operation.
- To set a quality standard, manage its adoption and performance of staff against it.
- Responsible for ensuring that recall campaigns are performed in accordance with the manufacturer’s guidelines.
**Requirements**:
Experience in the marine industry as an office manager/service manager/technical manager/Gerente de Postventa
Proven ability to manage budgets and grow a department
Administration and organisation skills are imperative
**Benefits**:
Competitive Salary plus bonus
Company Car
Opportunity to work in dynamic and exciting industry
Collaborate with a diverse, passionate and talented team
Room for growth and professional development within the company
Work Location: In person