Infrastructure transition & delivery manager (international organisations)

There are roles where you manage services. And there are roles where you define how they are built, stabilized, and scaled from day one. This is one of the latter.

At NTT DATA, we are looking for someone to lead infrastructure service transitions in complex international environments, where every decision directly impacts service continuity, quality, and long-term performance.

🌍 The context

You will be part of a team working with international organisations, where governance, coordination, and operational excellence are critical. This is not about maintaining services. It’s about making them work — from the very beginning.

🚀 Your impact

You will own end-to-end service transition processes, ensuring every phase — from planning to stabilization — is operationally solid.

Your responsibilities will include:

• Defining and executing end-to-end transition plans (scope, milestones, risks, dependencies)
• Establishing governance frameworks: reporting cadence, escalation paths, decision forums
• Leading transition-in and transition-out processes ensuring service continuity
• Ensuring high-quality knowledge transfer (runbooks, procedures, shadowing)
• Validating service readiness (SLAs, KPIs, support model, reporting)
• Driving hypercare and stabilization phases until formal service acceptance

🧩 What we’re looking for

• Proven experience in IT service transition or infrastructure service delivery
• Strong understanding of ITIL / Service Management frameworks
• Experience working in international and multi-stakeholder environments
• Solid background in defining and managing SLAs, KPIs, and governance models
• A service-oriented mindset with a focus on operational excellence
• Ability to lead across teams without direct authority

🎯 Benefits

• Hybrid and flexible working model
• Financial support for remote work
• Life insurance
• Flexible compensation plan (health insurance, transport, childcare, etc.)
• Access to corporate discounts and benefits platform
• Wellbeing programs (mental health & sports)
• Continuous learning and funded training opportunities

✉️ Interested?

• If you’re motivated by building services from the ground up, working in international environments, and having real operational impact — this might be your next step.