Imagine Live Spain – Live Dealer – Alcobendas, Community of Madrid, Spain
Location: Alcobendas, Community of Madrid, Spain
Job Type: On‑site
Schedules: 8‑hour shifts in the morning, afternoon, and night. Part‑time and full‑time positions available.
Requirements
- Strong willingness to learn, grow, and continuously improve performance within the gaming industry.
- Motivation to work in a multicultural and diverse team environment.
- Basic understanding of customer service principles and practices.
- High level of responsibility, reliability, and punctuality.
- Ability to confidently work in front of cameras and with different studio equipment.
- Excellent communication skills and a naturally engaging, positive presence.
- Proficiency in specific dedicated language and good command in English (both spoken and written).
- Strong attention to detail and accuracy in all tasks.
- Proactive, solution‑oriented mindset with a positive attitude.
- Previous experience in a casino or gaming environment is an advantage, but not mandatory.
Responsibilities
- Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner.
- Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players.
- Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times.
- Game Integrity:
- Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game.
- Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy.
- Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices.
- Player Interaction:
- Provide clear instructions to players and answer any game‑related questions in a friendly and professional manner.
- Engage with players via live chat to enhance their gaming experience and build a sense of community.
- Report player complaints or concerns, escalating issues to the Studio Supervisor when necessary.
Compliance & Regulations
- Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices.
- Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on‑camera presence.
Technical Management
- Manage the pace of the game according to studio guidelines and operational procedures.
- Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly.
- Report any technical issues or disruptions immediately to the relevant department.
Team Collaboration
- Work closely with fellow game presenters and studio support staff to maintain seamless operations.
- Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Entertainment Providers
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