Overview
Join to apply for the Site Lead, IT Field Technician - Josep Tarradellas Barcelona-El Prat Airport, 08820 El Prat de Llobregat, Barcelona, Spain. role at Collins Aerospace
Join to apply for the Site Lead, IT Field Technician - Josep Tarradellas Barcelona-El Prat Airport, 08820 El Prat de Llobregat, Barcelona, Spain. role at Collins Aerospace
Location: Josep Tarradellas Barcelona-El Prat Airport, El Prat de Llobregat, Barcelona, 08820, Spain
Position Role Type: Unspecified
Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry.
This role is based onsite at Josep Tarradellas Barcelona-El Prat Airport.
What you will do in this role
* Maintain and manage Collins airport sites, customer relations and partnership with local Airports Authorities.
* Monitor and manage sub-contractors and/or suppliers onsite to ensure services meet Collins standards and customer expectations.
* Contact customers, collect feedback, and establish and maintain good relationships.
* Respond to customer complaints and conduct customer satisfaction investigations to drive improvement plans.
* Coordinate, prioritise and resolve issues encountered by the team.
* Optimise manpower usage, standard time, equipment and energy for the team.
* Escalate key issues impacting the business.
* Manage the team according to established programs and objectives.
* Quality Issue Management.
* Coordinate servicing, operating, maintaining, repairing and removal of equipment as required.
* Conduct technical analysis of product implementations and enhancements to meet customer specifications.
* Manage technical products, services, logistics and provisioning, and configurations for assigned customers.
* Troubleshoot technical problems and recommend actions to company or customer representatives.
* Assess product needs in accordance with customer specifications.
* Act as local on-site Collins Aerospace representative to the customer's organisation.
* Manage statement of work to meet customer and contract requirements.
Experience / Qualifications we prefer
* Bachelor’s degree in computer science, engineering, management information systems, or a closely related Aviation field with proven working experience, preferably in an Airports or Aviation field services organisation.
* Relevant work experience including people management of technical professionals with the ability to engage, motivate and lead/direct the work of team members to accomplish operational plans and results.
* ITIL Foundation certification; service operations certification is a plus.
* Experience with supporting Cisco network devices in a live production environment.
* Working knowledge of Windows Server is a plus.
* Familiarity with and experience dealing with Airport Operators in Spain.
* Broad knowledge of Special Airport Systems (SAS) including airport operational systems, baggage reconciliation system and passenger processing systems.
* Proficiency in MS Office tools (Outlook, PowerPoint, Word, Excel).
* Excellent communication (written & verbal) in English and Spanish.
* Ability to work effectively in a matrixed team environment locally and globally.
* Good problem-solving skills to source solutions to customer requirements or issues.
* Excellent attention to detail and quality.
* Ability to travel frequently across the country and occasionally internationally as needed.
* The successful candidate will need to be a Spanish national or already have the right to work and live in Spain.
What we can offer you
* Competitive Salary
* Life Assurance
* Annual Bonus
* Corporate Pension Scheme
* 25 days holiday plus public holidays
* And so much more
At Collins, the paths we pave together lead to limitless possibility. The bonds we form with our customers and with each other propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Senior IT Field Technicians x 3 - Josep Tarradellas Barcelona-El Prat Airport
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