At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.
This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices
Main responsibilities
Drive and facilitate collaboration between client stakeholders and delivery teams
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
Manage service delivery processes and workflows
Handle client communications and escalations
Monitor and report service delivery KPIs and metrics
Support and lead day-to-day service delivery activities
DevOps & Performance
Assess DevOps maturity and analyze DORA metrics
Evaluate:
Deployment Frequency
Lead Time for Changes
Change Failure Rate
Time to Restore Service
Identify bottlenecks, inefficiencies, and automation opportunities
Promote DevOps best practices and collaboration
Support CI/CD pipelines, automated testing, and monitoring adoption
Reporting & Documentation
Deliver dashboards and KPI reporting
Produce onboarding materials and product catalog documentation
Develop BAU (Business as Usual) documentation
Provide training and awareness on DevOps principles and DORA metrics
Conduct risk assessments and define mitigation strategies
Requirements
Mandatory experience
Proven experience in service delivery management
Experience managing client communications and escalations
Strong background in incident management processes
Solid knowledge of DevOps methodologies
Solid understanding of DevOps practices (experience with DORA metrics is a plus)
Experience building dashboards and KPI reporting
Exposure to CI/CD, testing automation or monitoring tools
Experience in process improvement and automation initiatives
Experience producing operational and BAU documentation
English Advanced (C1/C2). You will work in an international environment, interacting daily with global stakeholders, so a high level of English is required.
What we offer
Participation in innovative, high-impact projects
Collaborative culture with multidisciplinary teams
Career development plans and continuous training
Additional benefits package
Hybrid working model
Why join SOTEC / ASTEK?
Joining SOTEC Consulting means becoming part of a company with over 30 years of experience in the IT sector, backed by the strength of the ASTEK Group.
Thanks to this integration, you will gain access to large-scale international projects, working with global teams in multicultural environments that foster professional growth.
SOTEC is committed to equal opportunities and diversity. xpzdshu We do not discriminate based on race, gender, religion, age, sexual orientation, marital status, disability, nationality, or gender identity. We are proud to actively work against bias every day.