Conversational AI Delivery Manager • Santiago de Compostela, La Coruña, ES
Descripción del trabajo
Who we are
IAG France is a consulting firm operating at the intersection of AI, data platforms, industrial systems, and complex architectures. We support large enterprises and mid‑size companies on high‑impact transformation programs: AI‑driven products, intelligent automation, data platforms, and next‑generation systems.
Our approach is simple
Understand complex environments. Deliver, not just advise. Bring pragmatic innovation, not buzzwords.
The Mission
As part of a strategic program, we are looking for a Conversational AI Delivery Manager to lead the end‑to‑end delivery of AI‑powered conversational solutions.
Your Responsibilities
* Lead end‑to‑end delivery of Conversational AI projects.
* Define and drive project roadmap, priorities, and execution strategy.
* Coordinate cross‑functional teams: AI Engineers, Designers, Product, Business stakeholders.
* Act as the main client‑facing contact on delivery topics.
* Ensure alignment with technical constraints, quality standards, and SLAs.
* Monitor KPIs, performance, and delivery health.
* Identify risks and drive mitigation strategies.
* Lead client rituals: weekly reviews, demos, retrospectives.
* Translate business needs into clear, actionable plans.
* Drive continuous improvement and scalability of AI systems.
* Support backlog prioritization and Agile execution.
* Ensure strong visibility through reporting and dashboards.
Must have
* Proven experience delivering LLM / Agentic AI / Conversational AI projects.
* Strong understanding of chatbots, voicebots, NLU, STT/TTS ecosystems.
* Experience in client‑facing delivery roles.
* Strong command of Agile / Scrum methodologies.
* Excellent communication and leadership skills.
* Ability to manage complex, high‑stakes environments.
* Data‑driven mindset.
* Fluent English.
Nice to have
* Additional EU language (French, German…)
* Experience with tools like Jira, Smartsheet.
* Strong interest in AI innovation and emerging technologies.
Why join us?
* Work on cutting‑edge AI systems (LLM, Agentic AI).
* Be part of real‑world delivery, not just strategy.
* High exposure to complex, large‑scale environments.
* Join a team with a strong innovation & builder mindset.
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