Frog | Capgemini Invent
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At
frog, we help businesses transform how they connect with their customers. As part of the
frog Customer First community
within
Capgemini Invent, you will work at the intersection of
strategy, business, and customer experience, helping organizations design and execute customer‑centric transformations.
You will support our clients in initiatives related to
digital marketing, CRM, e‑commerce strategy, commercial and service models, customer experience, brand, and content, always with a strong business and transformation mindset.
We are looking for
Consultants with experience in Customer Experience and Business Transformation projects
to join our team and work on complex, high‑impact engagements.
What will you do?
Participate in
customer experience and customer transformation projects, from diagnostic to execution.
Analyze
customer journeys, commercial and service models, identifying pain points and opportunities for improvement.
Collaborate in the definition of
CX strategies, target operating models, and transformation roadmaps aligned with business objectives.
Work closely with multidisciplinary teams (strategy, design, technology, data) to deliver
end‑to‑end transformations .
Contribute to
project management activities, including planning, coordination, and follow‑up of deliverables.
Interact with clients in an international context, participating in workshops, presentations, and working sessions.
Support business development activities such as
proposals, presentations, and client materials .
Who are you?
You have
1.5 to 3 years of experience
in
consulting, preferably in
Customer Experience, Customer Transformation, Digital Strategy, CRM, or related business areas .
You have experience participating in or managing
consulting projects, with exposure to client interaction.
You are comfortable working in
international environments
and have a
good level of English
(written and spoken).
You demonstrate strong
analytical and problem‑solving skills, with the ability to translate insights into actionable recommendations.
You have a
customer‑centric mindset
and interest in business and service transformation.
You work well in collaborative, multidisciplinary teams.
Nice to have
Experience in
CX, CRM, digital marketing, e‑commerce, or commercial transformation initiatives .
Exposure to
Customer Journey Mapping, service design, or CX measurement frameworks.
Experience working with
international clients or multicultural teams .
Knowledge of CRM platforms, marketing technologies, or digital ecosystems.
Academic background in business, engineering, economics, or similar disciplines.
Why join us?
Be part of
Capgemini Invent’s strategic consulting practice, within the
frog Customer Experience team .
Work on
international projects
across a variety of industries.
Collaborate in a
multidisciplinary environment
combining strategy, design, data, and technology.
Hybrid telework policy, supporting work‑life balance.
Competitive
social benefits : meal vouchers, life insurance, medical insurance, childcare vouchers, among others. xhfqzwm
Structured
career path and professional development, with access to training and learning programs.
A
collaborative and dynamic team environment .