Relocation Support for Work‑Permitted Candidates
Location: Lisbon, Portugal – On‑Site
How to Apply
Send your CV to can.dinler@cbtalents.org or use the application form.
Join an international customer experience team supporting global digital platforms across industries including technology solutions, e‑commerce, risk & fraud prevention, and insurance services.
We are currently hiring German‑speaking Customer Service Agents for several exciting international projects in Lisbon. In this role, you will assist customers with inquiries, resolve issues, and ensure a smooth and high‑quality user experience across different platforms and services.
This opportunity is ideal for candidates who enjoy problem‑solving, customer interaction, and working in a dynamic multicultural environment.
What You'll Do
* Provide customer support via phone, chat, and email in German.
* Assist customers with service inquiries, account questions, and troubleshooting.
* Handle customer cases with professionalism and attention to detail.
* Maintain accurate documentation in internal systems.
* Investigate and resolve issues following platform guidelines.
* Work collaboratively with internal teams to ensure excellent customer experience.
What We're Looking For
* C1/C2 German (mandatory).
* English B2 or higher.
* Strong communication and customer service skills.
* Ability to work in a fast‑paced international environment.
* Strong analytical and problem‑solving abilities.
* Comfortable working with digital tools and systems.
Additional Project‑Specific Advantages
* Experience or knowledge in digital marketing or web design.
* Experience in fraud investigation, risk analysis, or e‑commerce support.
* Strong attention to detail and investigative mindset.
* Experience with Microsoft Word and Excel.
Work Schedules
Schedules vary depending on the project.
* Sunday – Friday | 05:00 – 20:00 (rotational shifts). Days off: Saturday + 1 rotational day. Uber support up to €25 for early shifts.
* Monday – Sunday | 08:00 – 23:00 (rotational shifts). 2 rotational days off.
* Monday – Friday | 07:30 – 20:00 (rotational shifts). Weekends off.
* Monday – Sunday | 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts). Future possibility of 24/7 operations.
Salary & Benefits
Base Salary: €1,100 gross × 14 months.
Additional bonuses depending on project:
* Performance Bonus: up to €100/month (11 months).
* Attendance Bonus: up to €180/month (11 months).
Additional benefits:
* Health insurance from day 1 (fully covered after 6 months).
* Paid training and onboarding.
* International working environment in Lisbon.
If you're ready to build an international career in Lisbon and work with global platforms across exciting industries, apply now and become part of a team where your language skills truly make an impact.
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