Customer relationship management - Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc.) - Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification. - Maintain excellent relationships with customers, the contact persons, and end-users present on site by applying the Ambassador attitude. - Ensure equipment safety and performance. - Manage the site environment during service operations. - Identify site risks and communicate them to the supervisor. - Take immediate action on site in case of high-risk identification and follow escalation procedures. - Identify unplanned service repairs based on equipment needs, contact the on-site contact person, obtain approval if not covered by the contract, and perform them.
Service operations - Ensure end-user safety and site safety. - Maintain a safe working environment. - Follow safe working practices and carry out operations according to maintenance and safety instructions. - Execute service visits (planned maintenance, callouts, and repairs) respecting schedules, time limits, quality standards, and processes. - Plan workload effectively in conjunction with the service supervisor. - Raise sales leads to the supervisor. - Provide precise and timely back reporting of work done according to the process. - Submit timesheets based on execution. - Manage proximity stock (shelving, inventory, stock transfer, etc.), identify spare needs, and request spares from the supervisor. - Maintain service tooling, vehicle, instruments, etc., in safe, good condition. - Contribute to product, method, and safety improvements through feedback to the PCM organization and supervisor.
Leadership / People management - Regularly update the supervisor on relevant information. - Be familiar with all aspects of lift and associated technology and attend proposed training. - May be required to train or coach nominated persons by the supervisor.At KONE, we focus on creating an innovative and collaborative culture where every individual’s contribution is valued. Employee engagement, participation, and sharing ideas are encouraged. Sustainability is integral to our culture and daily practices. We adhere to ethical business practices and foster a culture of trust and respect among co-workers, recognizing good performance. We offer diverse experiences and opportunities to help you achieve your career and personal goals and live a healthy, balanced life.Read more on
www.Kone.Com/careers
#J-18808-Ljbffr