SAP S/HANA Business Enablement - Pricing & Commercial Conditions
- Location: Barcelona
This strategic position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: General Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.
The role is responsible for strategically leading and driving the implementation of Pricing & Commercial Conditions processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
- Spearheading the implementation of core model processes for Pricing & Commercial Conditions
- Ensuring strategic alignment between system design, configuration, and business requirements
- Leading change management initiatives and senior stakeholder engagement
- Directing process and system testing with K-users
- Orchestrating coordination with Global Process Leads for process design and improvements
- Providing thought leadership and strategic direction for implementation teams
Main responsibilities 1. Preparation Phase
- Direct comprehensive data gathering activities across assigned business units or geographies
- Lead initial data validation, identifying complex inconsistencies or gaps in Pricing & Commercial Conditions
- Establish frameworks for documenting and categorizing business scenarios related to commercial policies and pricing structures
- Oversee collection of as‑is information, including process flows and system landscapes for customer data management
- Conduct strategic analysis of alignment between current practices and planned S/4HANA design (Vistex, CCCM, SD)
- Define and monitor performance metrics and KPIs for Contracts & commercial conditions processes
- Lead stakeholder mapping and profiling at senior levels
- Develop implementation roadmap for closing gaps prior to go‑live, providing strategic direction to the Global Process leads team
- Drive gap analysis between current and target operating model
- Make critical decisions on translating gaps into business requirements aligned with S/4HANA capabilities
2. Scoping and Design Phase
- Orchestrate coordination between business stakeholders and technical teams
- Lead detailed gap analysis between current Commercial policy framework and trade terms and core model
- Present and defend core model to senior stakeholders
- Direct core model defense process and make decisions on potential deviations
- Authorize gaps and escalation documentation for Design Authority to the Global process leads
- Guide development of design specifications with iShift solution delivery team & integrator
- Oversee translation of business requirements into functional specifications for pricing and commercial conditions
- Chair design review sessions and provide strategic direction on feedback
- Establish standards for design documentation in Signavio to ensure up-to-date and process flow completeness
- Manage sign‑off process and resolve issues for approvals
- Identify strategic process improvement opportunities
- Lead coordination between international business stakeholders and technical teams
3. Build & Test Phase
- Define strategy for K‑user identification, engagement, and Core model understanding
- Design comprehensive testing schedules and resource plans
- Guide K‑users in developing and executing test scripts for Pricing & Commercial Conditions processes
- Make decisions on defect resolution by completing requirements
- Direct process documentation and training material development
- Lead K‑user training and certification activities
- Analyze testing progress and make critical decisions based on testing logs
- Approve test completion reports and authorize progression to next phase
4. Deploy & Hypercare Phase
- Develop strategy for K‑users to train end‑users on Commercial policy, Pricing & Commercial Conditions processes
- Lead hypercare support initiatives
- Analyze and interpret process performance metrics to drive improvements
- Resolve complex business issues during hypercare
- Direct business‑technical team coordination
- Authorize solution validation against requirements
- Lead hypercare completion sign‑off process
5. Continuous Improvement
- Design frameworks for collecting feedback on implemented Commercial policy, Pricing & Commercial Conditions processes
- Establish documentation standards for lessons learned and best practices
- Lead process enhancement implementation
- Direct knowledge