Pb Join us on a journey of endless possibilities /b /pp At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. /pp With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. /pp Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. /pp Learn more at /ppb THE ROLE /b /pp The objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required. /ppb Responsibilities /b /pulli Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs /lili Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs /lili Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks /lili Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities /lili Ensure Tickets and Calls are responded within SLA timescales and to a high standard /lili Support System Maintenance Testing /lili Liaise and transact with Third Parties /lili SOC Controls completed on time and with the necessary evidences /lili Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence /lili Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice /lili Maintenance of DWIs to ensure processes are up to date and reflective of the service /lili All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate /lili Highlight to Service Manager any deviations from the standard scope of service /lili Ability to recognize and deal appropriately with sensitive and confidential information /lili Contribute to team meetings and raise any issues immediately to your Service Manager /lili Build good relationships with internal stakeholders and keep them up to date when needed /li /ulpb Requirements /b /pulli100% Attainment of customer SLA agreements /lili Demonstrate professionalism and act responsibly /lili Adherence to all Security and Compliance procedures and quality standards /lili Flexibility to support a global and fast paced environment /lili Attention to detail /lili Excellent Dutch written and verbal skills and good English skills /lili Self-motivated and a willingness to learn /li /ulpb At Strada, Our Values Guide Everything We Do /b /pulli Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. /lili Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. /lili Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. /lili Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. /lili Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. /li /ulpb Benefits /b /pp At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. /pp All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. /ppb Our commitment to Diversity and Inclusion /b /pp Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. /ppb Diversity Policy Statement /b /pp Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. /ppb Authorization to work in the Employing Country /b /pp To be considered, you must have current and future work authorization in the country where you#39;re applying, without the need for visa sponsorship by Strada. /pp Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. /pp We offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. /ppb Disclaimer /b /pp Nothing in this job description restricts management#39;s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. /p