Job Details
Deskside Technician II
Job Description
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Job responsibilities
1. Provide support that consistently meets or exceeds Customer expectations
2. Identify, analyse, and repair product failures. Order and replace parts as needed
3. Support and maintain user account information including rights, security and systems groups
4. Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
5. Provide troubleshooting and problem resolution support for all network devices
6. Coordinate with third-party vendors to resolve hardware and software problems, as required
7. Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite
8. Interface with hardware and software vendors for planning and problem resolution
9. Interface with manufacturers and third-party vendors for technical assistance
10. Execute the installation of PCs, peripherals and LAN-based equipment
11. Assist with setting up security, file access and other administrative procedures associated with moves
12. Move workstations, peripherals and telecommunications equipment, as required
13. Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's
14. Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's
15. Test completed IMAC's and verify acceptance by end user
16. Document changes to inventory use and configuration
17. AV and Conference support with software such as Webex, Skype for Business, Zoom etc.
Job Requirements
18. At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements
19. ITIL V3 Foundation Certification (recommended)
20. Microsoft Operating System / Office Certification(s) will be an asset
21. Advanced MS Office 365 skills
22. Scripting, coding skill will be considered an advantage
23. Able to solve simple hardware issues
24. iOS, Android advanced user,Basic Networking skills
25. Knowledge of Active Directory, permissions
26. Team Player and Analytical Thinking
27. Open and positive personality and ability to manage stress effectively
28. Customer oriented (Service awareness) with good interpersonal and communication skills
29. Able to adapt in a fast evolving technology environment and ability to learn
30. Able to assume day to day responsibilities generating specific deliverables
31. Relationship-builder, at ease with people and capable of quickly building trust
32. Language skills: Proficiency in local language and a good level of English.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next:Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.