Job Description – Service Director (Bataille Services)
At Jessica Bataille Group, the
Culture of Service
is not a department — it is our DNA.
It is the language through which we reveal who we are and the value we bring in every interaction with clients, homeowners, partners, suppliers, and collaborators.
The Service Director will act as the
guardian of this culture
, ensuring that every experience —both visible and invisible— reflects our values:
care, beauty, respect, professionalism, and the Mediterranean magic that defines our brand.
Key Responsibilities
1. Lead and embody the Group's Culture of Service
* Ensure all touchpoints reflect our visual and aesthetic code.
* Deliver documents, homes, and experiences with precision, beauty, and harmony.
* Guarantee that suppliers and collaborators operate aligned with our standards.
2. Full operational leadership of Bataille Services
* Lead, motivate, and coordinate the service team to deliver a human, elegant, and impeccable experience.
* Manage daily operations: maintenance, logistics, incident resolution, guest communication, and owner relations.
* Act as the central liaison for homeowners, guests, and investors, guaranteeing clarity, trust, and professional care.
3. Guardian of the "Jávea Experience"
* Integrate the cultural, natural, and aesthetic identity of Jávea into every service delivered.
* Propel the
Be Local
philosophy: sustainability, authenticity, respect for the territory, and connection with the Mediterranean lifestyle.
4. Quality control & aesthetic coherence
* Validate the condition and presentation of homes before rentals or handovers.
* Ensure no property is rented unless it meets the Jessica Bataille standard.
* Maintain premium quality across all communications, reports, and deliverables.
5. Brand ambassador & relationship builder
* Build trust-based relationships with owners, partners, and suppliers.
* Protect and elevate the brand at all times in every decision and interaction.
* Communicate insights, risks, and opportunities to management with clarity and strategic awareness.
What We're Looking For
* 5+ years
of experience in hospitality, luxury service, property management, customer experience, interior design environments, or similar.
* Natural leadership grounded in empathy, elegance, and excellence.
* Strong aesthetic sensitivity and attention to detail.
* Outstanding written, verbal, and interpersonal communication skills.
* Highly organized, solution-driven, calm under pressure, and deeply customer-centric.
* Strategic thinker with the ability to protect, interpret, and elevate a brand with strong cultural identity.
* Fluent in English and Spanish (other languages appreciated).
* An authentic connection with Mediterranean lifestyle and the essence of Jávea.
A sentence that captures the spirit of the role
* "Service culture is the invisible architecture that sustains visible beauty."