Senior Operations Manager (South Europe)
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The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market with a focus on Spain, Portugal, Greece and Malta. This is a relationship‐driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.
Responsibilities
Market Operations & Strategy
Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.
Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
Maintain strong partner engagement and loyalty, particularly in supply‐constrained or low‐volume market conditions.
Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.
Contribute to shaping the global supply strategy.
Process Improvement
Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision‐making.
Partner cross‐functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
Partner & Market Engagement
Build and nurture long‐term strategic relationships with supply and corporate partners.
Present supply capabilities to key external stakeholders and represent the organization in partner discussions.
Operate as a largely field‐based leader with regular travel to strengthen partnerships and monitor market conditions.
Team Development
Grow, lead, and develop a team managing the chauffeur supply side in the region.
Build strong analytical and relationship management capabilities within the team.
Enable clear data storytelling and performance ownership across markets.
Qualifications
5+ years of experience in strategy, operations, or a similar role in a fast‐paced environment.
Strong understanding of partnership management and relationship‐driven business models.
Highly analytical with the ability to interpret supply and demand dynamics and translate data into action.
Experience managing KPIs, margin performance, and operational roadmaps.
Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders.
Strong negotiator, able to structure win‐win outcomes while protecting commercial performance.
Comfortable operating in uncertain and rapidly changing market environments.
Experience leading and developing teams.
Ability to communicate insights clearly through data storytelling.
Currently based in Madrid or Barcelona.
Fluency in English and Spanish is required.
Willingness to travel regularly (approximately 25–30%).
We place great value on equal opportunities. xiphteb Therefore, we welcome everyone to apply!
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