First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.
The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Provide Level 3 technical support for optical transport network incidents and service interruptions.
Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
Conduct alarm and fault analysis, implement corrective and preventive actions.
Use NFM-T or similar tools for network performance monitoring and troubleshooting.
Bachelor's degree in Telecommunications, Electronics, or related field.
Minimum of 5 years of experience in L3 technical support.
Proficient in NFM-T or other network management platforms.
Excellent communication skills in Spanish.
English proficiency (Intermediate to Advanced Technical Level).
Nokia Optical Network Certification (ONC) or equivalent.
ITIL Foundation Certification (for incident and change management).
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