**Hands-on Aparthotel & Property Operations Manager - Marbella / Estepona**
We are looking for a **hands-on Aparthotel & Property Operations Manager** to oversee our hospitality and property operations in the Marbella / Estepona area.
The main focus is our aparthotel: ensuring smooth daily operations, improving occupancy and maintaining a high-quality guest experience. The role also includes light coordination of a small portfolio of long-term rental apartments and commercial properties.
This is a practical, on-site management role for a proactive and reliable professional who enjoys working closely with guests, the local team, vendors and owners, while keeping operations structured and efficient.
- **Key Responsibilities**_
- **Aparthotel Operations**: Oversee daily operations, guest communication, check-ins/check-outs and issue resolution.
- **Cloudbeds Management**: Keep reservations, payments, guest details and availability accurate and up to date.
- **Team Coordination**: Coordinate Front Desk, Housekeeping and maintenance support to ensure smooth daily operations.
- **SOP Compliance**: Implement and monitor SOPs, service standards and checklists provided by head office.
- **Property Coordination**: Support light operational coordination of long-term rental apartments and commercial properties.
- **Maintenance, Quality & Cost Control**: Follow up on repairs, monitor related costs, compare vendor options and look for cost-effective solutions, while ensuring all properties remain clean, ready and well maintained within agreed budget guidelines.
- **Local Partners & Vendors**: Maintain relationships with agencies, service providers and maintenance partners.
- **Head office Reporting**: Provide clear updates on occupancy, guest feedback, maintenance and improvement opportunities.
- **Requirements**_
- Fluent Spanish and English, preferable with international experience
- 5+ years of experience in hotel, aparthotel, serviced apartment or short-term rental operations is preferred; minimum 3+ years of relevant experience required.
- Hands-on, reliable and able to manage daily operations independently, making practical decisions within agreed responsibilities.
- Strong guest service, communication and problem-solving skills.
- Ability to coordinate a small local team, vendors and maintenance providers.
- Cloudbeds, pricing/revenue experience and local Costa del Sol network will be considered an advantage.
- Willing to be reachable for urgent operational matters when required.
- **Success in This Role Will Be Measured By**_
- Improved aparthotel occupancy and booking performance.
- Smooth daily operations and reliable team coordination.
- Strong guest satisfaction and positive online reviews.
- Consistent implementation of company SOPs and service standards.
- Well-maintained apartments and commercial properties managed with sensible cost control.
- Clear communication with head office, guests, tenants, team members and vendors.
- More structured, efficient and manageable local operations.
- **What We Offer**_
- Salary: 2,000 EUR net per month.
- A performance-based bonus structure may be discussed after an initial period, based on meaningful occupancy growth, guest satisfaction and agreed operational performance targets.
- Long-term, stable position.
- Manageable property portfolio with the aparthotel as the main focus.
- Direct communication with the head office.
- Real responsibility and freedom to improve local operations.
- Opportunity to grow occupancy and structure a high-potential aparthotel in the Costa del Sol area.
**Job Types**: Full-time, Permanent
Pay: 2,000.00€ per month
Work Location: In person