Overview
We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is idóneo for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding. You will assist users across multiple channels while representing the brand's voice consistently and professionally.
Start Date: 8 January 2026
Location: Lisbon, Portugal
Work Model: On-site
Contract Type: Fixed-term contract (CDD – 6 months)
Work Schedule: Monday to Friday: 06:00 – 22:00 (rotational shifts);
Days off: Saturday & Sunday;
Uber support up to 25.00 € for early shifts starting at 06:00
Responsibilities
- Support users with pre-sales, general inquiries, and technical issues
- Handle interactions via phone, email, chat, social media, and messaging channels
- Adapt tone and communication style for both private and public channels
- Manage customer escalations and follow defined escalation processes
- Document all interactions accurately in internal systems
- Collaborate with internal teams to ensure high service quality
Qualifications
- Native-level German
- English proficiency at B2 level or higher
- Mandatory: experience or solid knowledge in digital marketing and/or web design
- Strong communication and problem-solving skills
- Comfortable working in a structured, multi-channel support environment
Nice to have
- Experience in technical customer support (voice/email/chat)
- Technical troubleshooting background
Compensation
- Base salary: 1,100 € per month (paid over 14 months)
- Performance bonus: 180 € for 12 months
- Meal allowance: 7.23 € net per working day
Benefits & Relocation
- Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
- Relocation package included and details will be shared in the next step
Workplace
- Country: Portugal
- Office-based role in Lisbon
- International and supportive working environment
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