CriptionWe are looking for passionate, curious and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Accenture you’ll work on innovative projects and develop your career, collaborating with the best teams in the world. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.The General Service Desk is responsible to ensure that regional Service Desk in each country are receiving the appropriate assistance for the tickets they escalate and, ultimately, ensuring that the end user receives a quick and professional IT service.Principal Tasks- Attention to IT users through telephone, mail and web channels- Resolution of incidents and user requests- Collaboration on problems and changes- Using ITSM tools for registration, prioritization, resolution and escalation of tickets following ITIL processes.Job Qualifications**Requirements**:- Languages required**:German**, English & Spanish **(all required)- Customer service skills- Capacity for teamwork- Availability to work in 24x7 shiftsValued: Knowledge of ITSM tools, Active Directory, O365, remote connection tools with the user station